Shipping policy

Shipping Policy – Her Paper Path

Last updated: May 2026

At Her Paper Path, we work carefully to ensure that every order arrives safely and as quickly as possible. Below you’ll find all the information related to our shipping process.

1. Order Processing

All orders are carefully prepared once payment has been confirmed.

  • Standard processing time is 1 to 5 business days.

  • During high-demand periods, special launches, or promotions, processing times may be slightly longer.

  • Orders placed on weekends or public holidays will begin processing on the next business day.

2. Shipping Times

Estimated delivery times may vary depending on the destination:

Mainland Spain

  • Estimated delivery: 24 to 72 business hours after dispatch.

Balearic Islands

  • Estimated delivery: 3 to 7 business days.

International Shipping

  • Estimated delivery: 7 to 20 business days, depending on the destination country.

  • Any customs duties, taxes, or import fees are the responsibility of the customer.

3. Shipping Costs

Shipping costs are automatically calculated at checkout and may vary depending on:

  • Delivery destination

  • Package weight or size

  • Selected shipping method

We may occasionally offer free shipping promotions.

4. Order Tracking

Once your order has been shipped, you will receive an email with tracking information (if included with the selected shipping method).

Please also check your spam or junk folder.

5. Delivery Delays

While we work with trusted shipping carriers, Her Paper Path is not responsible for delays caused by:

  • Courier or logistics issues

  • Weather conditions

  • Local or national holidays

  • Customs processes

  • Incorrect or incomplete shipping information provided by the customer

If your order experiences a significant delay, feel free to contact us and we will do our best to help.

6. Incorrect or Incomplete Address

Customers are responsible for ensuring that the shipping address provided is accurate and complete.

If an order is returned due to an incorrect or incomplete address:

  • The customer will be responsible for the new shipping costs.

  • Original delivery times can no longer be guaranteed.

7. Damaged or Lost Orders

If your order arrives damaged or has not been received within a reasonable timeframe:

  1. Contact us as soon as possible.

  2. Include photos of the package and product if there is visible damage.

  3. We will review the case with the shipping carrier.

Each case will be reviewed individually to provide the best possible solution.

8. Contact

For any questions related to shipping, please contact us at:

📧 hello@herpaperpath.com

Thank you for supporting Her Paper Path 💌